Protect Your Family is an independent one stop shop for all of your family's financial and insurance needs.
Data controllers are responsible for deciding how your data is processed.
We comply with and are registered under the data protection laws in the United Kingdom and comply with the Data Protection Act 2018. We reserve the right to amend this policy at any time and any changes will be updated on this website.
The Data Protection Act 2018 gives you various rights in relation to your personal data. Note that we can only deal with requests for data that we process as the data controller. Any requests for information that is for data processed by our insurance panel or partners must be directed to them and we can help you contact them if appropriate. To exercise these rights, you can contact us at firstname.lastname@example.org
You have the right to;
What information do we collect?
We will gather, store and use the following kinds of personal data:
How we will use your personal data
We will use your personal information to:
Our insurance partners will also send us certain personal data about you if you take out an insurance policy with them through Protectyourfamily.co.uk. This will include data such as purchase date and type of policy and we also use this information to track sales and make improvements to our website, the customer journey and to help in the event of queries or complaints.
Passing on information about you
As part of using our Services you consent to us disclosing your personal information to the following parties:
Third parties, including companies whose products or services are included on our website with a view to providing you with an online quotation for the product and/or service requested by you. When these companies use your data in this way, they will be acting as data controllers of your information and therefore you should view their privacy policies or contact them directly for further information. Some third parties with which we share your information may use it to carry out research such as analysis of market trends and customer demographics and to customise and develop the product/service which they offer to you or other individuals in the future;
We may pass information to the Financial Conduct Authority and/or other regulatory/governing bodies for the purposes of compliance monitoring;
If you use our Services to search for and compare insurance products, the information you provide may be used to carry out certain credit checks through licensed credit-referencing agencies. This is used as part of the underwriting process for some of the insurance providers and a record of this search will be made although this will not adversely affect your credit profile;
Legal Grounds for processing your information
Performance of a contract – In order to provide you with the Services and manage your account we will: (i) communicate with our partners to get you the best quotes and/or access information required to provide you with the relevant Service from our third party partners; (ii) process any transaction between you and a third party; and (iii) send you an automatic confirmation email of your quote when you enter your personal data to receive a quote on our Site. When we do this, we are processing your personal information because it is necessary to perform the contract that we have in place with you to provide you with our Services.
Consent – We will only send you certain marketing emails or alerts if you have confirmed that you are happy to receive this material. Where we have asked for your consent, we will only collect and process your personal information if you have given your consent for us to do so. You can opt out at any time by emailing email@example.com.
Legitimate Interests – We may use and process some of your personal information where we have sensible and legitimate business grounds for doing so. Under UK privacy laws, there is a concept of “legitimate interests” as a justification for processing your personal information. Our legitimate interests for processing your personal information are:
How do we protect your information?
Once we have received your data we will ensure that it is treated with the utmost respect and in accordance with the Data Protection Act 2018 and any applicable regulations. Your data will be stored on our secure servers within the UK. We follow strict security procedures in order that the data we collect is stored and disclosed appropriately and securely.
Unfortunately, the transmission of information via the internet is not completely secure. Although Protectyourfamily.co.uk will do its best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.
We may collect your Internet Protocol (IP) address, device ID or telephone number supplied by your service provider if you contact us.
We also use a web analytics tool called Mouseflow which tracks clicks, mouse movement, scrolls and forms by anonymised recording of the activity from visitors on the site. Mouseflow does not collect personal data or IP addresses. If you would like to opt-out of Mouseflow tracking your use of the site, you can visit https://mouseflow.com/opt-out.
In order to prevent and detect fraud we and/or our partners may use your personal data to;
Research and Analysis
We (and our partners) use the data relating to your quotes to carry out research and analysis to help us review and improve the products and services we provide. We may share this data with our insurance panel and if we do so, this data will be anonymised where possible. This data will also be used to carry out research and analysis on our website in order to improve the customer journey and our products and services.
Special categories of Personal Data and Criminal Convictions
We will not collect any information that is classified as "special personal data".
We will keep your data for as long as we need it and ensure it is securely destroyed when it is no longer needed. We will generally keep data for a period of 5 years from the date you obtain a quotation. Data is kept for research & analysis and to answer any complaints or queries.
How to contact us
Write to; Data Protection Officer, Comparison Creator Limited, Units 3 & 4, Springboard Business Innovation Centre, Llantarnam Park, Cwmbran, Torfaen, NP44 3AW Email; firstname.lastname@example.org
If you have a complaint about how your personal data is being used please contact us in the first instance. You also have the right to complain to the Information Commissioner's Office and details of their procedures can be found at https://ico.org.uk/concerns/.
Please let us know if the personal information which we hold about you needs to be corrected or updated.
What is a cookie
A cookie is a small text file that we, and in certain circumstances third parties, place on your browser when you visit our websites or open some of our emails.
Cookies, amongst other things, allow Protectyourfamily.co.uk to recognise you each time you re-visit one our website and provide you with a more personalised user experience. There are in existence a variety of different cookies which are designed for use in specific sets of circumstances.
When you initially enter one of our sites, we may place an anonymous cookie on your browser to enable us to recognise you the next time you visit the website. We may also place a further cookie on your browser when you register for one of our services, this will enable us to remember you next time you come to sign in, eliminating the need for you to re-enter your login details and customising your future uses of our sites.
Cookies may also be used to track your use of Protectyourfamily.co.uk to better develop the website, for example, determining which parts of the website are more popular and determining content accordingly.
We may also place cookies on your browser to provide you with behavioural advertising and monitor the advertising on our sites to, amongst other things, ensure that you are not subjected to intrusive advertising.
Small pieces of code called pixel tags, web beacons or GIF files, are used in conjunction with cookies to help us manage and monitor our online advertising and wider business arrangements with third parties. These files will allow us to aggregate anonymous information relating to advertising and website usage.
The type of information collected includes, but is not limited to, information relating to advertising responses, page views, promotion views and purchases made. Such pixel tags may be used to recognise third party cookies (cookies generated by third parties) and inform us and/or third parties of which advertisement or link brought you to our website, allowing us to monitor the efficacy of our business relationships with third parties. Please see the section below entitled 'Use of different cookies' for more detail on the various cookies in use by Protectyourfamily.co.uk and how they work.
If you do not want your browser to accept cookies and use them in the ways described above it is possible to change your browser settings. It is also possible to delete existing cookies from your browser. However, blocking all cookies will affect your web experience and may result in some parts of Protectyourfamily.co.uk not functioning properly. Some cookies are designed to help save you time, for example, by remembering your contact details when you are making an order for the second time this means that you will not have to complete the contact section again unless your details have changed. The procedure for modifying your privacy preferences is different for each internet browser and we recommend you visit the following websites for further information on altering your cookie settings: http://www.aboutcookies.org and http://www.allaboutcookies.org
For more detailed information on how to clear or disable all of your browser cookies, please visit; http://www.google.com/support/accounts/bin/answer.py?answer=32050
Use of different cookies
We will use different cookies at various different stages of your use of our website.
Tracking and Customisation Cookies
These are used to recognise repeat visitors to websites and customise the visitor experience, as described above. They may also be used in conjunction with other information we or our third party partners hold to attempt to record specific browsing information (for example, regarding the way visitors arrive at websites, pages viewed, options selected, information entered and the path taken through the website).