Protect Your Family is an independent one stop shop for all of your family's financial and insurance needs.
It is important that you read and understand these terms and conditions as they contain valuable information and legal facts which will govern our relationship with you. If you have any questions regarding our Terms and Conditions please go to our Contact Us page for more information.
Changes to these Terms and Conditions
We reserve the right to amend these Terms and Conditions from time to time without notice by amending this page. The amended Terms and Conditions will be effective from the time they are posted to this website. You should check the Terms and Conditions whenever you visit this website and your continued use of this website will constitute your acceptance of the current Terms and Conditions.
Who are we?
In these Terms and Conditions, "we", "us" or "our" refers to ProtectYourFamily.co.uk, a trading name of Comparison Creator Limited, a company registered in England and Wales (Registration Number 07336373) at Springboard Business Innovation Centre, Llantarnam Park, Cwmbran, Torfaen, NP44 3AW. Comparison Creator Limited is authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 832239. This can be confirmed at https://fca.org.uk/firms/financial-services-register or by contacting the FCA on 0800 111 6768.
This website and comparison technology has been designed for private individuals or businesses to source products on their own behalf. Therefore, if you are:
ProtectYourFamily.co.uk is not a broker - we are a price comparison service that can be used to find out whether you can save money on products and services. The products and services we offer are regulated by the Financial Conduct Authority, where they are not regulated products (for example; not insurance policies) we will make this clear in the information displayed to you prior to purchase.
The results of any comparison search are not based on any personal recommendation as to the suitability of the policy for your individual circumstances. It is important that you read the terms and conditions of the policy to make sure that the product meets your specific needs. You will find these terms and conditions in the more information page connected to the product you have chosen.
If you identify a product which you would like to purchase, we will link you to the website of the product provider you choose to complete the purchase of that product and for them to collect your payment and issue cover and documentation.
By using this website you agree that;
Companies change their prices and amend their rates on a regular basis. When you receive your quotes, it will tell you for how long each provider guarantees their price. The price quoted to you will be accurate at the time of issue, and may change if your quote is resubmitted. ProtectYourFamily.co.uk is unable to offer advice on particular insurance providers or the services that they offer.
Our liability to you
Please read the following information carefully as we include some limits and exclusions of our liability to you;
We aim at all times to provide a first class standard of service. However, there may be occasions when you feel we may have not achieved this. If we fall short of our own high standards then we want you to tell us! At ProtectYourFamily.co.uk we take all complaints seriously and are committed to answering complaints from customers in an FCA compliant manner.
If you do have reason to complain we will aim to resolve your complaint within 3 business days. If we are not able to do so, we will advise you of the situation. Further to investigating your concerns, we will issue you with a final response within 8 weeks. Depending on the nature of your complaint and if you remain dissatisfied with our response, you may have the right to refer your case to the Financial Ombudsman Service at Exchange Tower, Harbour Exchange Square, London, E14 9SR; telephone: 0800 023 4567 0300 123 9123or by email: firstname.lastname@example.org and their website is http://www.financial-ombudsman.org.uk
If your complaint is regarding a provider that you have purchased a product through and with whom we put you in touch, then you should address your complaint direct to that company. ProtectYourFamily.co.uk cannot accept liability for errors made by the selected provider or answer complaints on their behalf. In such an event, we recommend you follow the guidelines provided in their Complaints Procedure.
We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Most Insurance contracts are covered for 90% of the claim, without any upper limit. Compulsory insurances (for example, motor insurance and employers’ liability insurance), are covered for 100% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS on 0800 678 1100 or by visiting http://www.fscs.org.uk/
Third party links
You can link to other websites by means of hyperlinks published on this website or emailed to you as part of our service. These websites are owned and operated by third parties. We accept no liability for any statements, information, products or services that are published on or may be accessible through third party website.
Amendments to our terms
We reserve the right to amend our terms and conditions at any time. The amended terms will be effective from the date they are posted on our website.
We have taken every reasonable step to make sure the information contained in this website is accurate and up-to-date. However, we can accept no liability for any errors or omissions. We reserve the right to add, amend or delete information from this site at any time.
Whilst we take every reasonable step to counteract viruses and other things with contaminating or destructive properties, we can give no warranty that this site and its content are free from viruses or anything else that has such contaminating or destructive properties.
If at any time you would like to contact us, the details are available on our Contact Us page.
The material contained in this website is subject to copyright. Any private individual may print off a copy of any part of this material for their own personal use, subject to the following conditions:
Intellectual property rights
Any logos, trademarks, service marks and domain names and all related intellectual property rights, of the companies whose sites we search in providing the service, belong to those companies, and you may not reproduce them without their prior written consent. With the exception of these intellectual property rights, all other intellectual property rights including, without limitation, all logos, trademarks, service marks, domain names, database rights, rights in design, rights in know-how, patents and rights in inventions (in all cases whether registered or unregistered and including all rights to apply for registration) and all other intellectual or industrial property rights in any jurisdiction in any information, content, materials, data or processes contained in or underlying this website and/or the service we provide are hereby reserved.
This website is not for commercial use, meaning it is only for personal use or for use by a business to seek a product directly for that business only. Unauthorised commercial or bulk use may slow down the speed of the service we can provide for our customers. We will monitor the use of our services. If we detect commercial or bulk usage before we have sent the results of our search, we may abort the search. In any event, we reserve the right to take action against those using our service in an unauthorised way, to prevent disruption of our service to genuine customers, and to recover any losses we suffer.